Bebcare's Coronavirus Response
A Blog Post by Juliana T.
Please check the latest status updates at the bottom of this page. Latest update on 04/08/2020. See the last section of this page.
At Bebcare, we’re committed to helping parents and our communities in adapting to the uncertain times created by the Coronavirus. As parents ourselves, we understand the level of uncertainty and discomfort that may have entered into your lives in recent two months.
Bebcare products are being ordered by many families across the world in the safety of their own homes. During uncertainty times like these, we hope all families can stay indoors and avoid crowded areas to keep their loved ones safe.
Fulfillment of our online purchases are normal. You can purchase Bebcare baby monitoring systems directly at the official shop.bebcare.com. Fulfillment times may be slightly longer than usual for certain countries, but our fulfillment staff are working their hardest to get your Bebcare baby monitor to you as quickly and safely as possible.
Bebcare has donated 20 sets of Bebcare baby monitors to children's hospital to assist hospital staff in caring for their patients. If your family has been severely affected by the Coronavirus and would like to have financial assistance in obtaining a baby monitoring system for your child, please reach out to use at firstname.lastname@example.org.
UPDATES 04/08/2020: Shipping to the United Kingdom has now resumed normal operation. The expected shipping time has shortened to 1-3 days.
UPDATES 23/07/2020: Shipping to some parts of Malaysia, Indonesia, and Philippines may be impacted by a longer shipment time. This is caused by a longer than usual custom clearance time, as their customs departments are working through a backlog of international shipments.
UPDATES 08/07/2020: Due to the high demand for the Bebcare Air baby purifier product, fulfillment times are slower than normal. We have a backlog of purifier orders that we are working hard to clear through. Shipping updates will be provided in a timely manner to our customers.
UPDATES 26/06/2020: We are seeing extended shipping delays of 7-14 days for packages going to the UK. The UK customs are overwhelmed by the amount of shipment packages entering the country. We are informing UK customers to be patient while the packages are being cleared by the customs department.
UPDATES 12/06/2020: Shipments to Australia has resumed 90% normal fulfillment times. While we still see occasional delays, shipments to major cities in Australia are arriving within the SLA period of major shipping couriers.
UPDATES 01/06/2020: We have paused shipments to New Zealand until freight service becomes available again. There are no flights available for packages heading to New Zealand at the moment.
UPDATES 15/05/2020: Shipments throughout Americas continue to operate as normal. There may be delays for packages going to remote regions of the country, including Hawaii and Alaska, but overall packages are being delivered normally. Customers may experience a slightly extended shipment times.
UPDATES 11/05/2020: As a safety precaution, our fulfillment staff disinfects every outbound package with a disinfectant that is safe for baby use. We want to ensure the safety of both our staff and our customers.
- Juliana T.