ūüė∑ Bebcare's Coronavirus Response

ūüė∑ Bebcare's Coronavirus Response

ūüė∑ Bebcare's Coronavirus Response

A Blog Post by Juliana T.

ūüĎá Please check the latest status updates at the bottom of this page. Latest update on 20th¬†May¬†2022. See the last section of this page.

At Bebcare, we’re committed to helping parents and our communities in adapting to the uncertain times created by the Coronavirus. As parents ourselves, we understand the level of uncertainty and discomfort that may have entered into your lives in recent two months.

Bebcare products are being ordered by many families across the world in the safety of their own homes. During uncertainty times like these, we hope all families can stay indoors and avoid crowded areas to keep their loved ones safe.

Fulfillment of our online purchases are back to normal. You can purchase Bebcare baby monitoring systems directly at the official shop.bebcare.com. Fulfillment times may be slightly longer than usual for certain countries, but our fulfillment staff are working their hardest to get your Bebcare baby monitor to you as quickly and safely as possible.

Bebcare has donated 20 sets of Bebcare baby monitors to children's hospital to assist hospital staff in caring for their patients. If your family has been severely affected by the Coronavirus and would like to have financial assistance in obtaining a baby monitoring system for your child, please reach out to use at hello@bebcare.com. 

✅UPDATES 20/05/2022: The Bebcare Motion replacement parent unit is back in stock. All orders are shipping immediately. We expect no shipping delays for our Memorial Day Sale events.

‚úÖUPDATES 16/05/2022: All orders purchased during the Mother's Day weekend should have been delivered for domestic US customers. Please contact hello@bebcare.com if you have not received your order.

✅UPDATES 09/05/2022: Shipments to customers in Turkey may experience an extended delay due to changes in the customs clearance procedure. We are communicating with our international fulfillment partners FedEx and TNT to evaluate the impact of this clearance procedure change.

‚úÖUPDATES 02/05/2022: The Bebcare Motion replacement parent unit is temporarily back-ordered until 11th May 2022. All orders will be shipped out on that day.

‚úÖUPDATES 20/04/2022: All orders are shipping normally. Orders placed over the Easter weekend have all shipped out by Monday 18th April. Most packages will be arriving by the end of the week. We are not anticipating any shipment delays at the moment.

✅UPDATES 16/04/2022: Due to this year's Easter weekend observance, all orders will ship out Monday afternoon.

‚úÖUPDATES 14/04/2022: The Bebcare Air smart baby air purifier is temporarily back-ordered until June due to popular demand. Customers are still welcomed to place order for the Bebcare Air with an expected delivery in June.

✅UPDATES 11/04/2022: Due to severe regional COVID outbreaks in Shanghai China, all customer's shipment to the Shanghai region is stopped, as there is no inbound and outbound shipping service available at the moment. Our customers in mainland China may experience extended shipping times due to delays.

‚úÖUPDATES 28/03/2022: Our product inventory remains normal and in stock. We have just received a brand new batch of the Bebcare iQ WiFi HD baby monitor. We do not expect any delays for domestic US and Canada shipments.

✅UPDATES 21/03/2022: We have paused shipments to South Korea due to the limited shipping service available from our international shipping partners UPS and FedEx. We expect shipments to resume back to normal in two weeks.

✅UPDATES 14/03/2022: We anticipate a new round of supply chain disruption around May 2022 timeframe. This is due to a new outbreak of the Omicron virus in mainland China. This outbreak may cause severe disruption in the sourcing and manufacturing of baby products worldwide.

‚úÖUPDATES 10/03/2022: We are seeing a slight delay with Canadian shipments. Canadian customs clearance process is taking an extra 1-2 days. This does not affect shipping times in general.

‚úÖUPDATES 07/03/2022: Shipments to Greece is temporarily stopped due to courier service change.

✅UPDATES 03/03/2022: Due to a city-wide outbreak of Omicron virus in Hong Kong, deliveries to Hong Kong customers may be delayed by up to 1 week.

✅UPDATES 01/03/2022: As a socially responsible business, Bebcare supports the Ukrainian people who are deeply affected by the current military conflict with Russia. Bebcare will donate up to 50 sets of our low emissions baby monitors to Ukrainians who are in need. Please reach out to hello@bebcare.com for further information for qualified applicants.

✅UPDATES 28/02/2022: Hong Kong customers may experience an increased shipment times of 5-8 days due to an outbreak of Omicron virus. FedEx 2-day and overnight shipping service are unavailable at the moment.

‚úÖUPDATES 25/02/2022: Shipping to the following countries are unavailable at the moment due to risks of military conflict: Ukraine, Russia, Moldova, Belarus, Poland, Romania.

‚úÖUPDATES 23/02/2022: Due to regional conflicts between Ukraine and Russia, all shipments to Eastern Europe have been halted. Customers in that region will be notified of shipping options.

✅UPDATES 21/02/2022: Shipments to Hong Kong may see an increased shipping times as a result of an Omicron outbreak in the small, crowded city. Freights arriving into Hong Kong have been reduced in frequency, resulting in a backlog of shipments.

✅UPDATES 16/02/2022: Due to ongoing protests at the US-Canadian border, there could be delays in Canadian customer shipments. Based on publicly available information, we believe the blockade has subsided. We expect Canadian shipment times to resume back to normal soon.

✅UPDATES 14/02/2022: UK customs clearance may take as long as 2 weeks due to limited staffing and large number of backlogged shipments that need to be processed by UK customs.

‚úÖUPDATES 03/02/2022: Due to adverse weather conditions on the East Coast, some shipments may be delayed until next Monday. We need to ensure the safety of our office staff and logistics staff. Customers will be contacted regarding shipping delays.

‚úÖUPDATES 27/01/2022: Due to changes in UK customs clearance process, all UK shipments may take up to 2 weeks before delivery. The customs clearance process requires an additional disclosure process and documentation.

‚úÖUPDATES 07/02/2022: Domestic US and Canadian shipments have resumed to normal after the adverse weather situation on the East Coast last week. Orders are shipped out within 1-3 days after the order placement.

‚úÖUPDATES 21/01/2022: Bebcare Air baby air purifier shipments to Japan and South Korea may take 6-12 days to arrive due to flight rescheduling.

‚úÖUPDATES 11/01/2022: 2nd-day and overnight shipping service to continental Europe is halted due to a large scale cancellation of shipment flights. Normal 4-7 day express shipping to Europe remains operational.

✅UPDATES 05/01/2022: Continental US and Canada shipments have resumed to mostly normal operations. However, please note that there can be occasional delays in shipments due to the large cancellation of flights in the US. Some shipments from mid-December (Dec 15-18) are being processed by the fulfillment partner and released to the customer's destination.

✅UPDATES 30/12/2021: Due to the current outbreak of Omicron in the United States, Canada and Europe, customers should expect increased shipment times for all shipments. Domestic US shipments may take as long as 8-12 days to arrive, depending on the availability of UPS and FedEx shipping services. Overnight or 2-day shipment is generally unavailable.

✅UPDATES 24/12/2021: Orders placed during the Christmas break will be fulfilled on the Tuesday, 28th December.

✅UPDATES 17/12/2021: International shipment to Spain and Portugal is stopped due to limited shipping services available. Customers with shipping address in these two countries will be contacted regarding options to cancel or to keep their orders.

✅UPDATES 05/12/2021: Majority of customer orders during the Black Friday and Cyber Monday events have been delivered. Please reach out to  the customer service team at hello@bebcare.com if you are experiencing unusual delays.

✅UPDATES 29/11/2021: Our fulfillment warehouse staff are back in the office from the wonderful Thanksgiving vacation. The whole team is busy fulfilling all the orders from our Thanksgiving sales event. All shipments are normal and being fulfilled in a timely basis.

✅UPDATES 22/11/2021: Shipments to continental Europe have now resumed. Customers should expect extended shipping times to areas with heavier COVID-19 cases, including Germany and the Netherlands.

✅UPDATES 09/11/2021: We are excited to share news that all United Kingdom shipments will utilize Hermes Shipping services for the domestic leg. Hermes shipping provides a higher quality service compared to its competitors. Their network of fulfillment hubs and couriers provide an efficient, reliable, and secure way to ship packages in the UK during the pandemic.

✅UPDATES 03/11/2021: Bebcare baby monitors are now available at Walmart Canada! This is an exciting news that we would like to share with our Canadian customers. You can check out the Walmart Canada online product listings at this link.

✅UPDATES 29/10/2021: We are now offering 2-day international shipping service to most countries in Asia, including Japan, Hong Kong, Singapore, Malaysia, and South Korea. Express shipping service is provided by FedEx and UPS, depending on destination country.

✅UPDATES 17/10/2021: Shipments to Singapore has resumed and operating normally.

✅UPDATES 07/10/2021: Orders with shipping address in Japan may experience a longer than usual shipping times. This is due to a change in the service level agreement for domestic Japanese couriers as a result of the pandemic. There is no longer a guaranteed 2-day shipping service for Japan order.

✅UPDATES 30/09/2021: The Bebcare Motion digital video baby monitor is now back in stock and available directly at our official shop at shop.bebcare.com!

✅UPDATES 19/09/2021: The Bebcare Motion is back-ordered until September 30th due to popular demand. Please note that fulfillment for orders placed this week will be fulfilled at the end of next week.

✅UPDATES 06/09/2021: The Bebcare Air baby air purifier is currently backordered due to popular demand. We expect the Air to be back in stock in early October.

✅UPDATES 26/08/2021: Shipments to Japan are delayed due to a new wave of Coronavirus outbreak in the country. Air freight schedule is limited. Customers with shipping addresses in Japan have been contacted regarding options.

✅UPDATES 17/08/2021: The Canadian Border Services Agency strike action has ended. We expect all Canadian shipments to resume back to normal operation.

✅UPDATES 09/08/2021: The Canadian Border Services Agency strike is on-going and affects all shipments arriving into Canada. Canadian customers should expect an extended shipment time because of the additional time required to clear the Canadian customs.

✅UPDATES 29/07/2021: The Customs and Immigration Union (CIU) and Public Service Alliance of Canada (PSAC) unions, representing 9,000 Border Services employees at the Canadian Border Services Agency (CBSA), announced that their members have voted in favor of strike action. While negotiations are ongoing, this could take place as early as August 6th, 2021.

If there is a strike, you may experience delays with your ground and air shipments to Canada due to a reduction in CBSA operational activity. 

‚úÖUPDATES 18/07/2021: Due to emergency flooding situation in Western Europe, shipments to certain regions in Germany and Belgium are suspended.

✅UPDATES 13/07/2021: Shipments to Italy are temporarily suspended due to shipping courier restrictions.

‚úÖUPDATES 06/07/2021: The popular Bebcare Air baby air purifier with triple layer filter is temporarily out of stock due to popular demand. This purifier has been extremely popular throughout the pandemic due to its virus purification capabilities. Once the product is back in stock, an announcement will be made in Bebcare Blog.

✅UPDATES 27/06/2021: Due to a new wave of COVID-19 in Taiwan, shipping couriers have limited service to the region. We expect longer than normal shipping times to Taiwan.

✅UPDATES 17/06/2021: Canadian customs clearance process is taking longer than usual. Parents from Canada should expect an extended shipping times of 6-12 days for Canadian shipments.

✅UPDATES 08/06/2021: We encourage our staff, partners, and affiliates to participate in the COVID-19 vaccination program. We are now happy to announce that all of Bebcare staff have been fully vaccinated. This ensures the safety of our staff and their families, and provides a peace of mind to our end customers around the world. You can learn more about how you can get your COVID-19 vaccination from CDC's website (link). Over 304 million doses of vaccination have been administered in the US as of 8th June 2021.

✅UPDATES 26/05/2021: Shipments to Singapore and Taiwan have resumed. Deliveries to the above two regions may experience slightly extended shipping times compared to normal service levels.

‚úÖUPDATES 12/05/2021: We are currently working with humanitarian groups to find a suitable channel to donate 10 sets of Bebcare Hear audio monitors to healthcare workers in India. Please contact hello@bebcare.com if you have a referral in India who can assist us with this effort. This donation of our baby monitor is a commitment from Bebcare to provide assistance to healthcare professionals during times of crisis.

✅UPDATES 06/05/2021: Due to a severe outbreak of the Coronavirus pandemic in India, all non-emergency shipments have been halted by UPS and FedEx to ensure the safety of their staff. Orders with shipping address in India and Nepal will be automatically cancelled until further notice.

✅UPDATES 30/04/2021: The Bebcare Hear digital audio baby monitor is now back in stock. The brand new version of the Hear baby monitor is available for fulfillment immediately. Customers who have ordered the Bebcare Hear previously are being informed of the shipment tracking number.

✅UPDATES 20/04/2021: Shipments to Iceland have been paused due to lack of air freight scheduling. Island customers will be contacted individually to update their order status.

✅UPDATES 06/04/2021: Shipments to Italy are temporarily suspended due to shipping courier restrictions relating to the new wave of COVID-19. We will be reaching out to customers with shipping addresses in Italy.

✅UPDATES 23/03/2021: Due to a new wave of Coronavirus in Europe, European shipments may experience a longer than normal shipment times. We are monitoring the situation with our European fulfillment partners. Lockdowns affect the domestic delivery service in certain countries.

✅UPDATES 12/03/2021: Airline shipping surcharge is applied for shipments to the Middle East region, including UAE, Qatar, Oman, Saudi Arabia. This surcharge is levied by the shipping courier due to current freight situation. Certain regions may not have service due to limited freight schedule.

✅UPDATES 26/02/2021: Shipping to Japan is paused due to new shipping courier restrictions. Japan customers are notified by email of the delay and are given the option to cancel the order.

✅UPDATES 09/02/2021: Due to disruption in the global supply chain related to COVID-19, the Bebcare Hear digital audio baby monitor is slightly back-ordered. We will email Bebcare Hear customers individually to offer suggestions on the situation. This does not affect any other baby monitors. The Bebcare Motion and Bebcare iQ are shipping normally.

✅UPDATES 01/02/2021: Shipments to the United Kingdom are resuming to more normal times. There are still delays observed at the UK import customs clearance process. We anticipate clearance to take 4-7 days on average.

✅UPDATES 23/01/2021: This update is a continuation of the situation with the Canadian customs clearance. Canadian shipments currently requires 5-7 business days to clear the customs. This is related to the large number international shipments going into Canada around the holiday season, and the lack of staff at customs department due to COVID-19.

✅UPDATES 13/01/2021: We are experiencing some delays with Canadian shipments. The customs clearance process is taking longer than usual (normal clearance duration is 1-2 days).

✅UPDATES 04/01/2021: Happy New Year! Domestic and global fulfillment services have resumed back to normal levels. Domestic and Canadian shipments continue to be normal.

✅UPDATES 22/12/2020: We expect to see a spike in shipment traffic due to the Holiday season coming up in 2 weeks. We suggest customers in US, Canada, and around the world to place their Christmas order early. Orders placed this week will be received by the customer before Christmas holidays.

✅UPDATES 03/12/2020: Due to a spike on shipment traffic from Black Friday, Cyber Monday, and the Holiday season, domestic US shipments may take a few more days to arrive. We have seen an increase in delivery timeframe by 1 to 2 days for most states.

✅UPDATES 23/11/2020: All products are back in stock. Domestic US and Canadian shipments are normal, with an expected shipment time of 2-4 days.

✅UPDATES 13/11/2020: Due to a sudden surge of reported Coronavirus cases in Spain/Germany/France, we are seeing slower shipment times in these affected countries. Shipping couriers have limited service due to government lock downs and travel restrictions. If you are ordering from mainland Europe, please expect an extended fulfillment timeframe.

✅UPDATES 30/10/2020: Order fulfillment in domestic United States remains normal. Our couriers are delivering packages in a timely manner.

✅UPDATES 22/10/2020: We have reached out to individual customers whose product fulfillment was delayed due to logistics network disruption caused by COVID-19. An email with your order number in the subject is sent from our official domain.

✅UPDATES 07/10/2020: We have paused shipments to Turkey and Greece. This is due to the lack of freight flights available. Customers from these regions have the option of cancelling their orders or waiting for fulfillment at a later date.

✅UPDATES 24/09/2020: We have installed a UV-C disinfectant system at our warehouse. The system is used to sanitize the nonporous surfaces of every Bebcare baby monitor before it is shipped. According to the FDA and a previous study, UV-C light exposure is believed to be able to inactivate the SARS-CoV-2 virus.

✅UPDATES 10/09/2020: Shipping to New Zealand may experience extended delays due to lack of air freight. We are working with UPS and FedEx to see the fastest available options. Customers may contact us for options if they do not want to wait for their Bebcare baby monitor shipment to arrive.

✅UPDATES 03/09/2020: The Bebcare Hear digital audio baby monitor is temporarily back ordered, with an expected delivery date in mid-October. Please note the latest delivery date when you place an order for the monitor. If you need immediate delivery, please purchase the award-winning Bebcare Motion instead.

✅UPDATES 28/08/2020: All orders in the continental US, Canada, Australia, New Zealand are fulfilling normally. Short delays due to the shipping courier may occur occasionally. Please note that the UPS online tracking status may not be the most up to date. However, this tracking status does not affect the delivery of your order.

✅UPDATES 12/08/2020: We are currently unable to fulfill any orders with shipping destination in Hawaii, US. Orders will be automatically cancelled.

✅UPDATES 04/08/2020: Shipping to the United Kingdom has now resumed normal operation. The expected shipping time has shortened to 1-3 days.

✅UPDATES 23/07/2020: Shipping to some parts of Malaysia, Indonesia, and Philippines may be impacted by a longer shipment time. This is caused by a longer than usual custom clearance time, as their customs departments are working through a backlog of international shipments.

✅UPDATES 08/07/2020: Due to the high demand for the Bebcare Air baby purifier product, fulfillment times are slower than normal. We have a backlog of purifier orders that we are working hard to clear through. Shipping updates will be provided in a timely manner to our customers.

‚úÖUPDATES 26/06/2020: We are seeing extended shipping delays of 7-14 days for packages going to the UK. The UK customs are overwhelmed by the amount of shipment packages entering the country. We are informing UK customers to be patient while the packages are being cleared by the customs department.

✅UPDATES 12/06/2020: Shipments to Australia has resumed 90% normal fulfillment times. While we still see occasional delays, shipments to major cities in Australia are arriving within the SLA period of major shipping couriers.

✅UPDATES 01/06/2020: We have paused shipments to New Zealand until freight service becomes available again. There are no flights available for packages heading to New Zealand at the moment.

✅UPDATES 15/05/2020: Shipments throughout Americas continue to operate as normal. There may be delays for packages going to remote regions of the country, including Hawaii and Alaska, but overall packages are being delivered normally. Customers may experience a slightly extended shipment times.

✅UPDATES 11/05/2020: As a safety precaution, our fulfillment staff disinfects every outbound package with a disinfectant that is safe for baby use. We want to ensure the safety of both our staff and our customers.

 

- Juliana T.


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