ūüė∑ Bebcare's Coronavirus Response

ūüė∑ Bebcare's Coronavirus Response

ūüė∑ Bebcare's Coronavirus Response

A Blog Post by Juliana T.

ūüĎá Please check the latest status updates at the bottom of this page. Latest update on 20/04/2021. See the last section of this page.

At Bebcare, we’re committed to helping parents and our communities in adapting to the uncertain times created by the Coronavirus. As parents ourselves, we understand the level of uncertainty and discomfort that may have entered into your lives in recent two months.

Bebcare products are being ordered by many families across the world in the safety of their own homes. During uncertainty times like these, we hope all families can stay indoors and avoid crowded areas to keep their loved ones safe.

Fulfillment of our online purchases are back to normal. You can purchase Bebcare baby monitoring systems directly at the official shop.bebcare.com. Fulfillment times may be slightly longer than usual for certain countries, but our fulfillment staff are working their hardest to get your Bebcare baby monitor to you as quickly and safely as possible.

Bebcare has donated 20 sets of Bebcare baby monitors to children's hospital to assist hospital staff in caring for their patients. If your family has been severely affected by the Coronavirus and would like to have financial assistance in obtaining a baby monitoring system for your child, please reach out to use at hello@bebcare.com. 

 

✅UPDATES 20/04/2021: Shipments to Iceland have been paused due to lack of air freight scheduling. Island customers will be contacted individually to update their order status.

✅UPDATES 06/04/2021: Shipments to Italy are temporarily suspended due to shipping courier restrictions relating to the new wave of COVID-19. We will be reaching out to customers with shipping addresses in Italy.

✅UPDATES 23/03/2021: Due to a new wave of Coronavirus in Europe, European shipments may experience a longer than normal shipment times. We are monitoring the situation with our European fulfillment partners. Lockdowns affect the domestic delivery service in certain countries.

✅UPDATES 12/03/2021: Airline shipping surcharge is applied for shipments to the Middle East region, including UAE, Qatar, Oman, Saudi Arabia. This surcharge is levied by the shipping courier due to current freight situation. Certain regions may not have service due to limited freight schedule.

✅UPDATES 26/02/2021: Shipping to Japan is paused due to new shipping courier restrictions. Japan customers are notified by email of the delay and are given the option to cancel the order.

✅UPDATES 09/02/2021: Due to disruption in the global supply chain related to COVID-19, the Bebcare Hear digital audio baby monitor is slightly back-ordered. We will email Bebcare Hear customers individually to offer suggestions on the situation. This does not affect any other baby monitors. The Bebcare Motion and Bebcare iQ are shipping normally.

✅UPDATES 01/02/2021: Shipments to the United Kingdom are resuming to more normal times. There are still delays observed at the UK import customs clearance process. We anticipate clearance to take 4-7 days on average.

✅UPDATES 23/01/2021: This update is a continuation of the situation with the Canadian customs clearance. Canadian shipments currently requires 5-7 business days to clear the customs. This is related to the large number international shipments going into Canada around the holiday season, and the lack of staff at customs department due to COVID-19.

✅UPDATES 13/01/2021: We are experiencing some delays with Canadian shipments. The customs clearance process is taking longer than usual (normal clearance duration is 1-2 days).

✅UPDATES 04/01/2021: Happy New Year! Domestic and global fulfillment services have resumed back to normal levels. Domestic and Canadian shipments continue to be normal.

✅UPDATES 22/12/2020: We expect to see a spike in shipment traffic due to the Holiday season coming up in 2 weeks. We suggest customers in US, Canada, and around the world to place their Christmas order early. Orders placed this week will be received by the customer before Christmas holidays.

✅UPDATES 03/12/2020: Due to a spike on shipment traffic from Black Friday, Cyber Monday, and the Holiday season, domestic US shipments may take a few more days to arrive. We have seen an increase in delivery timeframe by 1 to 2 days for most states.

✅UPDATES 23/11/2020: All products are back in stock. Domestic US and Canadian shipments are normal, with an expected shipment time of 2-4 days.

✅UPDATES 13/11/2020: Due to a sudden surge of reported Coronavirus cases in Spain/Germany/France, we are seeing slower shipment times in these affected countries. Shipping couriers have limited service due to government lock downs and travel restrictions. If you are ordering from mainland Europe, please expect an extended fulfillment timeframe.

✅UPDATES 30/10/2020: Order fulfillment in domestic United States remains normal. Our couriers are delivering packages in a timely manner.

✅UPDATES 22/10/2020: We have reached out to individual customers whose product fulfillment was delayed due to logistics network disruption caused by COVID-19. An email with your order number in the subject is sent from our official domain.

✅UPDATES 07/10/2020: We have paused shipments to Turkey and Greece. This is due to the lack of freight flights available. Customers from these regions have the option of cancelling their orders or waiting for fulfillment at a later date.

✅UPDATES 24/09/2020: We have installed a UV-C disinfectant system at our warehouse. The system is used to sanitize the nonporous surfaces of every Bebcare baby monitor before it is shipped. According to the FDA and a previous study, UV-C light exposure is believed to be able to inactivate the SARS-CoV-2 virus.

✅UPDATES 10/09/2020: Shipping to New Zealand may experience extended delays due to lack of air freight. We are working with UPS and FedEx to see the fastest available options. Customers may contact us for options if they do not want to wait for their Bebcare baby monitor shipment to arrive.

✅UPDATES 03/09/2020: The Bebcare Hear digital audio baby monitor is temporarily back ordered, with an expected delivery date in mid-October. Please note the latest delivery date when you place an order for the monitor. If you need immediate delivery, please purchase the award-winning Bebcare Motion instead.

✅UPDATES 28/08/2020: All orders in the continental US, Canada, Australia, New Zealand are fulfilling normally. Short delays due to the shipping courier may occur occasionally. Please note that the UPS online tracking status may not be the most up to date. However, this tracking status does not affect the delivery of your order.

✅UPDATES 12/08/2020: We are currently unable to fulfill any orders with shipping destination in Hawaii, US. Orders will be automatically cancelled.

✅UPDATES 04/08/2020: Shipping to the United Kingdom has now resumed normal operation. The expected shipping time has shortened to 1-3 days.

✅UPDATES 23/07/2020: Shipping to some parts of Malaysia, Indonesia, and Philippines may be impacted by a longer shipment time. This is caused by a longer than usual custom clearance time, as their customs departments are working through a backlog of international shipments.

✅UPDATES 08/07/2020: Due to the high demand for the Bebcare Air baby purifier product, fulfillment times are slower than normal. We have a backlog of purifier orders that we are working hard to clear through. Shipping updates will be provided in a timely manner to our customers.

‚úÖUPDATES 26/06/2020: We are seeing extended shipping delays of 7-14 days for packages going to the UK. The UK customs are overwhelmed by the amount of shipment packages entering the country. We are informing UK customers to be patient while the packages are being cleared by the customs department.

✅UPDATES 12/06/2020: Shipments to Australia has resumed 90% normal fulfillment times. While we still see occasional delays, shipments to major cities in Australia are arriving within the SLA period of major shipping couriers.

✅UPDATES 01/06/2020: We have paused shipments to New Zealand until freight service becomes available again. There are no flights available for packages heading to New Zealand at the moment.

✅UPDATES 15/05/2020: Shipments throughout Americas continue to operate as normal. There may be delays for packages going to remote regions of the country, including Hawaii and Alaska, but overall packages are being delivered normally. Customers may experience a slightly extended shipment times.

✅UPDATES 11/05/2020: As a safety precaution, our fulfillment staff disinfects every outbound package with a disinfectant that is safe for baby use. We want to ensure the safety of both our staff and our customers.

 

- Juliana T.


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