Frequently Asked Questions:

If you still have questions, please head to the contact us page and send us a message. The Bebcare Baby team is happy to assist you with your questions!

We are also parents who have gone through the amazing experience of raising a newborn child. It's our mission to share our experience, our love and joy, our memories of being a parent in the 21st century.

Does the product ship internationally?

Yes! We ship anywhere in the world. Please visit our shop to place your order.

Do you guarantee the product quality?

Absolutely. We have been making baby monitors for over 20 years. We are confident in the quality of our products. If you are dissatisfied by the quality of product you received, we provide a 15-day return period for customers.

Does your product require WiFi or Bluetooth connection?

Nope. The Bebcare Hear, Bebcare Motion, and Bebcare smart breathing sensor mat requires NO set-up, NO WiFi, NO Bluetooth to operate. You simply plug in the Bebcare baby monitor and it just works. We have designed our product in a way that saves you from hassle.

The Bebcare iQ WiFi HD camera does require a simple set-up process on your smartphone. It generally takes no more than a minute to get things going.

How many hours is the battery life?

The wireless parent unit on the Bebcare Hear and Bebcare iQ lasts 60 - 65 hours on a full charge.

The wireless video parent unit on the Bebcare Motion lasts around 30 hours on a full charge.

The Bebcare smart sensor mat lasts 60 days on 3 x standard AA batteries.

What is the wireless range of your baby monitor?

The range is approximately 2,000 feet (650 meters) in an open field for audio baby monitor units.

The range is unlimited for Bebcare iQ, which uses internet to stream video. As long as your smartphone has internet connectivity, you can see you baby anywhere in the world.

Is the wireless transmission secure? Can someone else hear me?

Yes, the wireless transmission between the baby unit and parent unit is secure with our encryption technology. No one else can hear your voice!

How does the breathing sensor mat works?

The breathing sensor mat works by detecting the breathing pattern of your baby. If it detects an abnormal pattern, it will sound a loud alarm on the wireless parent unit.

Is there a low battery alert warning?

Yes. The baby unit, the parent unit, and the wireless breathing sensor mat all provide low battery alert to the parents.

Is there a vibration alert function when the baby cries?

Yep! The parent unit can be set to vibrate when it detects your baby is crying.

How does the temperature sensor work wirelessly?

We have an embedded temperature sensor in the baby unit. It detects the temperature of your baby room.

The temperature reading is displayed on the wireless parent unit for your convenience.

Can I add high and low temperature warning?

Yep. You can set the high / low temperature alerts via the parent unit. When the threshold is triggered, you'll get a sound alert to tell you it's getting a bit too cold or too warm for your baby.

Does your baby monitor have an "out of range" alert when there is no signal?

Yes, all Bebcare Baby models have out of range alert. An alert will sound on the parent unit if it detects the signal is out of range. It will ensure you are always monitoring your baby's vitals.

The out of range alert is turned off if the "Ultra-Green" eco mode is switched on. This is part of the DSR technology that shuts off the wireless radio when idle.

Do Bebcare baby monitors support two-way talk back?

Yes! The Bebcare Hear is designed with two-way talk embedded in both units. Not only can the parent hear the baby, the parent can speak back to the baby with a click of the button

How many music lullabies can I play?

There are 6 soothing lullabies in total in our baby monitors.

What battery does the baby unit use?

The Bebcare Hear premium digital audio monitor supports 3 x AAA battery. The baby unit supports both disposable and rechargeable battery for operation.

The wireless parent unit utilizes Li-ion rechargeable battery.

Where can I download the smartphone app for Bebcare iQ WiFi baby monitor?

You can download the iOS version here and the Android version here.

Is there a "Low Battery" warning?

Yep. All Bebcare premium baby monitors come with automatic "low battery" warning system. When the battery level falls below threshold, an alert will sound on wireless parent unit to let you know it's time to recharge!

Shop the Safest Baby Monitors

WiFi HD Baby Monitor

Watch your baby anywhere from smartphone. Stream video in HD 1080p via a secured connection to WiFi

Digital Video Monitor

Keep an eye on your baby with a 4.3" full color display, with pan-and-tilt camera and night vision

Digital Audio Monitor

Track your baby's breathing and room temperature. You'll know right away when baby needs you