Frequently Asked Questions:

If you still have questions, please head to the contact us page and send us a message. The Bebcare Baby team is happy to assist you with your questions!

We are also parents who have gone through the amazing experience of raising a newborn child. It's our mission to share our experience, our love and joy, our memories of being a parent in the 21st century.

Order and Shipping

Does the product ship internationally?

Yes! We ship anywhere in the world. Please visit our shop to order the latest version of Bebcare baby monitors.

For domestic orders in the US, we use UPS or FedEx.
For orders in Australia, we use Australian Post.
For orders in Asia, we use S.F. Express.
For orders in Europe, we use UPS, DHL or TNT.
For other countries, we generally use FedEx.

Do you include international power adapter for international orders?

Yes, we will include the appropriate power adapter for your Bebcare baby monitors or purifier if you order internationally. The adapter works with your local power outlet and voltage.

Do you guarantee the product quality?

Absolutely. We have been making baby monitors for over 20 years. We are confident in the quality of our products. If you are dissatisfied by the quality of product you received, we provide a 14-day return period for customers. We take pride in the safety, performance, and design of our smart baby monitoring systems.

What is your return policy?

Our product return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. A mandatory restocking fee of 10% is deducted to the refund amount for any product returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure the product is well packaged to avoid shipping damages. Bebcare is not responsible for damages to the product during shipping. Please email hello@bebcare.com for a return authorization.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

What payment methods and credit cards do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Google Pay, and Apple Pay.

How do I track my Bebcare order?

We will send you a tracking number once the Bebcare baby monitor has been shipped out. If you do not receive the tracking number, you can contact us at hello@bebcare.com. Please provide your order number for verification.

Shipping disruption relating to the Coronavirus COVID-19 situation

Please note that due to the coronavirus pandemic, we are experiencing delays with our shipping couriers, including UPS and FedEx. Please be patient while the couriers work their hardest to get the package to you safely.

Stay indoors and stay safe! If you have any questions, please do not hesitate to to contact us at hello@bebcare.com.

Do you support Apple Pay and Google Pay?

Yes, we do support Apple Pay and Google Pay! We believe in offering the most convenient payment methods for our customers.

Are your products FSA/HSA eligible (US only)?

Not at the moment, but we are working towards allowing Bebcare baby monitoring systems to be FSA/HSA eligible for selected customers.

Setting up Bebcare

Do I need WiFi or Bluetooth connection?

It depends. The Bebcare Hear, Bebcare Motion, and Bebcare smart breathing sensor mat requires NO set-up, NO WiFi, NO Bluetooth to operate. You simply plug in the Bebcare baby monitor and it just works. We have designed our product in a way that saves you from hassle.

The Bebcare iQ WiFi HD camera does require a simple set-up process on your smartphone. It generally takes no more than a minute to get things going.

Where can I download the smartphone app for Bebcare iQ WiFi baby monitor?

You can download the iOS version here and the Android version here.

What is the recommended distance between the monitor and my baby?

We recommend a distance of 3 feet between the baby unit and the baby. This distance is safe for the baby.

Do I need to configure the ultra-low wireless emissions mode?

All Bebcare baby monitors are equipped with DSR Digital Safe Radio technology. This feature is completely automatic. The baby monitor automatically reduces the amount of wireless emissions by sensing the minimum amount of wireless power required to transmit the signal.

Bebcare iQ WiFi camera bandwidth requirement

For standard definition playback, the Bebcare iQ requires a bandwidth of at least 80KB/s for a smooth playback. For 1080p high definition playback, the Bebcare iQ requires a bandwidth of at least 180KB/s. If you observe lag in the video playback, we suggest lowering the playback resolution to ensure a smooth video playback.

Please see the following estimated minimum bandwidth requirements:

  1. HD 1080p: >= 180KB/s
  2. HD 720p: >= 120KB/s
  3. SD: >= 80KB/s
  4. Smooth: >= 30KB/s

What A/C power adapters should I use for my Bebcare monitors?

Every Bebcare baby monitor comes with a set of designated micro-USB A/C adapters. These adapters are certified for safe use with the baby monitor. If you use other micro-USB, please ensure the specifications are identical to the specifications printed on the original adapters.

Where can I find the user manual?

After you have placed an order, you will receive an automated email with links to the Bebcare baby monitor user manual.

Bebcare is an environmentally responsible brand, hence we do not include paper user manual to reduce paper waste.

How do I pair the baby monitor?

Bebcare baby monitors are paired at the factory. You do not need to pair the parent unit and baby unit yourself.

If you have purchased additional baby unit(s), you can follow the "Pairing" instructions in the digital user manual to pair the devices.

For Bebcare iQ WiFi HD baby monitor, please follow the instructions to connect your baby camera with your home WiFi. Please ensure there is good WiFi signal in your baby's room.

How do I configure the Bebcare Motion to use more than one camera unit?

The Bebcare Motion Digital Video baby monitor supports up to 4 camera units. You can pair additional camera units using the "Pairing" function on the baby monitor. Please follow the step-by-step instructions in the digital user manual.

Pairing additional camera units to your Bebcare Motion should take less than 30 seconds. If you are having trouble connecting the cameras, please reach out to us at this link.

Bebcare Specifications and Features

How many hours is the battery life?

The wireless parent unit on the Bebcare Hear and Bebcare iQ lasts 60 - 65 hours on a full charge.

The wireless video parent unit on the Bebcare Motion lasts around 30 hours on a full charge.

The Bebcare smart sensor mat lasts 60 days on 3 x standard AA batteries.

What is the wireless range of your baby monitor?

The range is approximately 2,000 feet (650 meters) in an open field for audio baby monitor units.

The range is unlimited for Bebcare iQ, which uses internet to stream video. As long as your smartphone has internet connectivity, you can see you baby anywhere in the world.

Is the wireless transmission secure? Can someone else hear me?

Yes, the wireless transmission between the baby unit and parent unit is secure with our encryption technology. No one else can hear your voice!

How does the breathing sensor mat works?

The breathing sensor mat works by detecting the breathing pattern of your baby. If it detects an abnormal pattern, it will sound a loud alarm on the wireless parent unit.

Is there a low battery alert warning?

Yes. The baby unit, the parent unit, and the wireless breathing sensor mat all provide low battery alert to the parents. When the battery level falls below threshold, an alert will sound on wireless parent unit to let you know it's time to recharge!

Is there an out-of-range warning?

Yes, Bebcare baby monitors come with an out-of-range alert system. If the parent unit and baby unit are outside of their communication range, you will receive a loud alert on the parent unit. When that happens, please bring the parent unit closer to the baby unit for them to regain communication. When the two units are out-of-range, you will not receive sound and video of your baby when he/she cries.

Is there a vibration alert function when the baby cries?

Yep! The parent unit can be set to vibrate when it detects your baby is crying.

How does the temperature sensor work wirelessly?

We have an embedded temperature sensor in the baby unit. It detects the temperature of your baby room.

The temperature reading is displayed on the wireless parent unit for your convenience.

Can I add high and low temperature warning?

Yep. You can set the high / low temperature alerts via the parent unit. When the threshold is triggered, you'll get a sound alert to tell you it's getting a bit too cold or too warm for your baby.

Does your baby monitor have an "out of range" alert when there is no signal?

Yes, all Bebcare Baby models have out of range alert. An alert will sound on the parent unit if it detects the signal is out of range. It will ensure you are always monitoring your baby's vitals.

The out of range alert is turned off if the "Ultra-Green" eco mode is switched on. This is part of the DSR technology that shuts off the wireless radio when idle.

Do Bebcare baby monitors support two-way talk back?

Yes! The Bebcare Hear is designed with two-way talk embedded in both units. Not only can the parent hear the baby, the parent can speak back to the baby with a click of the button

How many music lullabies can I play?

There are 6 soothing lullabies in total in our baby monitors.

What battery does the baby unit use?

The Bebcare Hear premium digital audio monitor supports 3 x AAA battery. The baby unit supports both disposable and rechargeable battery for operation.

The wireless parent unit utilizes Li-ion rechargeable battery.

Can the night light function be turned off? It's keeping my baby awake at night

The night light function supports three modes. You can configure the mode via the settings menu on the parent unit. For details on how to accomplish this, please read the user manual (sent to your email address when you purchased Bebcare baby monitor).

  1. ON: The night light always stays on
  2. OFF: The night light always stays off
  3. VOX: The night light is voice activated. It turns on when it detects your baby cries, and turns off automatically after a period of inactivity.

Shop the Safest Baby Monitors

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Digital Audio Monitor

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