Frequently Asked Questions:
Order & Payment
Shipping & Return
What payment methods and credit cards do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Google Pay, and Apple Pay.
Do you support Apple Pay and Google Pay?
Yes, we do support Apple Pay and Google Pay! We believe in offering the most convenient payment methods for our customers.
Do you accept debit card payment?
Yes, we do accept debit card payment. The debit card must be connected to the Visa, Mastercard, or American Express network to process the payment.
Are your products FSA/HSA eligible (US only)?
Not at the moment, but we are working towards allowing Bebcare baby monitoring systems to be FSA/HSA eligible for selected customers.
Should I order from third-party sellers?
Only the official bebcare.com carries the latest version of our award-winning baby monitor and baby purifier. We cannot guarantee the authenticity of product that are found on third-party sellers.
What payment currencies can I use?
All payments on bebcare.com are conducted in USD$ only. We do plan to launch support for more currencies in the future. If you credit card support multiple currency payments, you can pay in your local currency directly.
Do you offer military & veteran discounts?
Yes, we do offer military and veteran discounts. Please email email@example.com with a proof of your military status. Once approved, you will receive a unique discount code that you can use to purchase on our official store.
Do you sell gift cards?
How long is the gift card valid for?
The Bebcare gift card is valid for 12 months from the date of purchase.
Experiencing issues while paying?
Oh no! Please try an alternative payment method or contact us at firstname.lastname@example.org and one of our customer service representatives will help you as soon as they can.
Shipping disruption relating to the Coronavirus COVID-19 situation
Please note that due to the coronavirus pandemic, we are experiencing delays with our shipping couriers, including UPS and FedEx. Please be patient while the couriers work their hardest to get the package to you safely. For the latest information about our Coronavirus response, please visit this Bebcare Blog page.
Stay indoors and stay safe! If you have any questions, please do not hesitate to to contact us at email@example.com.
Does the product ship internationally?
Yes! We ship anywhere in the world. Please visit our shop to order the latest version of Bebcare baby monitors.
For domestic orders in the US, we use UPS or FedEx.
For orders in Australia, we use Australian Post.
For orders in Asia, we use S.F. Express.
For orders in Europe, we use UPS, DHL or TNT.
For other countries, we generally use FedEx.
Do you include international power adapter for international orders?
Yes, we will include the appropriate power adapter for your Bebcare baby monitors or purifier if you order internationally. The adapter works with your local power outlet and voltage.
Do you guarantee the product quality?
Absolutely. We have been making baby monitors for over 20 years. We are confident in the quality of our products. If you are dissatisfied by the quality of product you received, we provide a 14-day return period for customers. We take pride in the safety, performance, and design of our smart baby monitoring systems.
What is your return policy?
Our product return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. A mandatory restocking fee of 20% is deducted to the refund amount for any product returned. In addition, all sales are final if you use any of the seasonal promotion codes, such as Black Friday, Cyber Monday, and Christmas.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure the product is well packaged to avoid shipping damages. Bebcare is not responsible for damages to the product during shipping. Please email firstname.lastname@example.org for a return authorization.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
For more detailed information about our return policy, please visit this page.
How do I track my Bebcare order?
We will send you a tracking number once the Bebcare baby monitor has been shipped out. If you do not receive the tracking number, you can contact us at email@example.com. Please provide your order number for verification.
What shipping service do you use for US & Canada shipments?
We use UPS primarily. We may also use FedEx on some occasions.
What if I encounter issues with the product after the return window?
We offer a standard 1-year manufacturer's warranty on all of our products. You can ship a faulted product to us if you are encountering a technical issue with it. Please note that the warranty does not cover accidental damages or items relating to wear-and-tear. The rechargeable Li-ion battery and USB charging port are items not covered under the warranty. Customers can register their product at this page to activate their 1-year manufacturer's warranty from the date of the purchase.
What shipping service do you use for international shipments?
For Australia shipments, we use UPS and Australian Post.
For Asia shipments, we use UPS.
For Hong Kong shipments, we use S.F. Express.
For UK shipments, we use Hermes Shipping.
For European shipments, we use UPS or DHL.
What is the shipping time?
For US and Canada shipments, the shipping time is approximately 2-6 days.
For Australia shipments, the shipping time is approximately 2-5 days.
For UK shipments, the shipping time is approximately 3-8 days.
For Asia shipments, the shipping time is approximately 3-6 days.
For European shipments, the shipping time is approximately 3-8 days.
Do I need WiFi or Bluetooth connection?
It depends. The Bebcare Hear, Bebcare Motion, and Bebcare smart breathing sensor mat requires NO set-up, NO WiFi, NO Bluetooth to operate. You simply plug in the Bebcare baby monitor and it just works. We have designed our product in a way that saves you from hassle.
The Bebcare iQ WiFi HD camera does require a simple set-up process on your smartphone. It generally takes no more than a minute to get things going.
Where can I download the smartphone app for Bebcare iQ WiFi baby monitor?
What is the recommended distance between the monitor and my baby?
We recommend a distance of 3 feet between the baby unit and the baby. This distance is safe for the baby.
Do I need to configure the ultra-low wireless emissions mode?
All Bebcare baby monitors are equipped with DSR Digital Safe Radio technology. This feature is completely automatic. The baby monitor automatically reduces the amount of wireless emissions by sensing the minimum amount of wireless power required to transmit the signal.
Bebcare iQ WiFi camera bandwidth requirement
For standard definition playback, the Bebcare iQ requires a bandwidth of at least 80KB/s for a smooth playback. For 1080p high definition playback, the Bebcare iQ requires a bandwidth of at least 180KB/s. If you observe lag in the video playback, we suggest lowering the playback resolution to ensure a smooth video playback.
Please see the following estimated minimum bandwidth requirements:
- HD 1080p: >= 180KB/s
- HD 720p: >= 120KB/s
- SD: >= 80KB/s
- Smooth: >= 30KB/s
What A/C power adapters should I use for my Bebcare monitors?
Every Bebcare baby monitor comes with a set of designated micro-USB A/C adapters. These adapters are certified for safe use with the baby monitor. If you use other micro-USB, please ensure the specifications are identical to the specifications printed on the original adapters.
Where can I find the user manual?
After you have placed an order, you will receive an automated email with links to the Bebcare baby monitor user manual.
Bebcare is an environmentally responsible brand, hence we do not include paper user manual to reduce paper waste.
How do I pair the baby monitor?
Bebcare baby monitors are paired at the factory. You do not need to pair the parent unit and baby unit yourself.
If you have purchased additional baby unit(s), you can follow the "Pairing" instructions in the digital user manual to pair the devices.
For Bebcare iQ WiFi HD baby monitor, please follow the instructions to connect your baby camera with your home WiFi. Please ensure there is good WiFi signal in your baby's room.
How do I configure the Bebcare Motion to use more than one camera unit?
The Bebcare Motion Digital Video baby monitor supports up to 4 camera units. You can pair additional camera units using the "Pairing" function on the baby monitor. Please follow the step-by-step instructions in the digital user manual.
Pairing additional camera units to your Bebcare Motion should take less than 30 seconds. If you are having trouble connecting the cameras, please reach out to us at this link.
Can I use a mobile power bank to power the Bebcare monitor?
Yes, you can. However, please make sure the output of the mobile power bank supports an output of 5V (voltage) and at least 1.5A (ampere). Please do NOT use a power bank to power or charge your Bebcare baby monitor if it does not meet these specifications.
How many hours is the battery life?
What is the wireless range of your baby monitor?
The range is approximately 2,000 feet (650 meters) in an open field for audio baby monitor units.
The range is unlimited for Bebcare iQ, which uses internet to stream video. As long as your smartphone has internet connectivity, you can see you baby anywhere in the world.
Is the wireless transmission secure? Can someone else hear me?
Yes, the wireless transmission between the baby unit and parent unit is secure with our encryption technology. No one else can hear your voice!
How does the breathing sensor mat works?
The breathing sensor mat works by detecting the breathing pattern of your baby. If it detects an abnormal pattern, it will sound a loud alarm on the wireless parent unit.
Is there a low battery alert warning?
Yes. The baby unit, the parent unit, and the wireless breathing sensor mat all provide low battery alert to the parents. When the battery level falls below threshold, an alert will sound on wireless parent unit to let you know it's time to recharge!
Is there an out-of-range warning?
Yes, Bebcare baby monitors come with an out-of-range alert system. If the parent unit and baby unit are outside of their communication range, you will receive a loud alert on the parent unit. When that happens, please bring the parent unit closer to the baby unit for them to regain communication. When the two units are out-of-range, you will not receive sound and video of your baby when he/she cries.
Is there a vibration alert function when the baby cries?
Yep! The parent unit can be set to vibrate when it detects your baby is crying.
How does the temperature sensor work wirelessly?
We have an embedded temperature sensor in the baby unit. It detects the temperature of your baby room.
The temperature reading is displayed on the wireless parent unit for your convenience.
Can I add high and low temperature warning?
Yep. You can set the high / low temperature alerts via the parent unit. When the threshold is triggered, you'll get a sound alert to tell you it's getting a bit too cold or too warm for your baby.
Does the Bebcare Motion support multiple camera units?
Yes, the Bebcare Motion supports up to 4 camera units. The parent unit supports "Split Screen View" that displays 2 camera videos side by side.
Does your baby monitor have an "out of range" alert when there is no signal?
Yes, all Bebcare Baby models have out of range alert. An alert will sound on the parent unit if it detects the signal is out of range. It will ensure you are always monitoring your baby's vitals.
The out of range alert is turned off if the "Ultra-Green" eco mode is switched on. This is part of the DSR technology that shuts off the wireless radio when idle.
Do Bebcare baby monitors support two-way talk back?
Yes! The Bebcare Hear is designed with two-way talk embedded in both units. Not only can the parent hear the baby, the parent can speak back to the baby with a click of the button
How many music lullabies can I play?
There are 6 soothing lullabies in total in our baby monitors.
What battery does the baby unit use?
The Bebcare Hear premium digital audio monitor supports 3 x AAA battery. The baby unit supports both disposable and rechargeable battery for operation.
The wireless parent unit utilizes Li-ion rechargeable battery.
Can the night light function be turned off? It's keeping my baby awake at night
The night light function supports three modes. You can configure the mode via the settings menu on the parent unit. For details on how to accomplish this, please read the user manual (sent to your email address when you purchased Bebcare baby monitor).
- ON: The night light always stays on
- OFF: The night light always stays off
- VOX: The night light is voice activated. It turns on when it detects your baby cries, and turns off automatically after a period of inactivity.
What is VOX voice activation?
Bebcare's unique VOX voice activation technology shuts off the video and/or audio on your baby monitor when your baby is not crying. The monitor wakes up automatically when your baby starts to cry. VOX voice activation is designed to give you a better peace of mind and allows you to sleep better at night.
Do I have to enable low emissions feature of DSR Digital Safe Radio?
The DSR Digital Safe Radio feature is the unique low EMF emissions design of Bebcare baby monitors. The feature is completely automatic and does not require you to enable or disable it.
How do I switch between Fahrenheit and Celsius temperature display?
The latest version of Bebcare baby monitor supports switching between Fahrenheit and Celsius temperature display.
For Bebcare Hear, enter into the Settings Mode by pressing and holding the top "Gear" button on the parent unit until you see the screen flashing. Press the Gear button a few more times until you see C or F displayed on the screen. Use the up and down arrow buttons to toggle between the two temperature units.
For Bebcare iQ, use the Bebcare iQ app to change the temperature display. Click the "..." located at the top right corner of the camera view screen. This brings you to the settings of the camera. Change between C and F in the temperature settings section.
For the Bebcare Motion, enter into the Settings Mode by pressing the left button on the parent unit. Enter into the "Settings" icon. Enter into the menu item called "Temperature". You can adjust the temperature display unit in this sub-menu
Who is eligible to become an affiliate?
Anyone is eligible to become an Bebcare affiliate. It's a free "Refer a Friend" program that you can join today.
You can join the Bebcare affiliate program at this link. Click on button to fill out application form
Is this the same as "Refer a Friend" type of program?
Yes it is! Except the Bebcare affiliate program is more generous and more powerful. We provide you with a unique affiliate code and link that you can share across social media platforms.
Is there a monthly fee to be an affiliate?
What is an affiliate code and link?
The affiliate code and the affiliate link are unique to you. You can share this on your YouTube channel, social media platform, email, or even message it to your friends. This is how we can track how much commissions you earn.
Where can I share the affiliate code and link?
You can share this on your YouTube channel, social media platform, email, or even message it to your friends. Sales that come through any channels are eligible for a bonus.
How are affiliate commissions being paid?
Affiliate commissions are paid out on a monthly basis. It is usually paid on the 1st of each month, unless it is a public holiday day. We accept PayPal or Transferwise as payment channels.
Can I refer as many friends as I want to Bebcare?
Yes! There is no limit to how many friends you want to share your affiliate code or link with. The more you share, the more you can earn.
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